Return & Exchange Policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@amyandart.com. Please note that returns will need to be sent to the following address:
3982 Powell Road Suite 236, Powell, OH, 43065, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at hello@amyandart.com.
Damages, Missing Kit Pieces and Issues
You have 30 days from date of delivery to request replacement of a damaged kit or replacement of items that are missing.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please send a photo of the issue to expedite the return or exchange process with your request to hello@amyandart.com.
If your DIY kit is missing a piece, please send a photo of the entire contents of the box to hello@amyandart.com and specify what is missing so that we can start the process of replacing the missing pieces.
Certain types of items cannot be returned, like customer orders and subscription boxes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@amyandart.com.
Join the Joyful Crafting Club Today!
So you love tiered trays and crafting - and you want the details of what's included in the club. Whether you're a a seasoned crafter or just starting out, this is the club for you!
Here's what you get when you join the club:
- Amy will hand-pick 5-6 themed mini-signs just for the club
- each month, one piece of the kit will be customized just for you. You might get a customized mini-sign, you might get a choice between two themes, or a choice between two accents - each month it will be different and it will always be fun!
- access to our exclusive Joyful Crafting Club community with a LIVE crafting party each month
- monthly tiered tray styling tutorials using the signs we paint that month
- any adornments or embellishments that go with the kit, such as beads for garland, napkins for decoupage or ribbon
- coordinating mini-sign printable that's exclusive to the club
- a supply list that includes suggested paint colors and other materials, such as scissors, glue, or sealer
Joyful Crafting Club FAQs
How do I know when the crafting parties & tutorials will be held?
Great question! Our crafting parties and tiered tray styling tutorials are on Thursday nights. There's a calendar in the membership group. If you can't be there, everything is recorded so that you can catch the replay.
What is an adornment or embellishment?
Good question! An adornment or embellishment is something we add to the wood cutouts or garland tags to give them some pizazz! This might be a napkin that we decoupage, ribbon, beads for a bead garland. The adornments won't always be the same, and you may have no adornments depending on the tray. Anything Amy uses in the sample tray will be included. You are free to use these things, add to them, or use none of them! The sky is the limit!
What do you mean that there's a customization each month?
This is my favorite part about the club - each month there will be something special that you get to choose! It might be a personalization on a sign (like a monogram or a last name), a choice between two themes (like Easter or Spring), or a choice between two colors for the adornments (like blue or red).
How do I know if the Joyful Crafting Club is right for me?
If you love to craft and be with other women who love crafting, then this is the right group for you! If crafting isn't your thing, or if you would rather buy a finished tiered tray then this probalby isn't the right fit.